Terms and Conditions of Sale

Purchase and Sale Rules in the Online Store www.COLOSTRUM.lt

 

  1. General Provisions

 

1.1. These Purchase and Sale Rules (hereinafter referred to as the Rules) establish the rights, obligations and responsibilities between the Buyer and the Seller when the Buyer acquires the goods in the Online Store www.COLOSTRUM.lt (hereinafter referred to as the Online Store).

1.2. The Seller in these Rules is UAB INRĖ, legal entity code 303231307, registered office address: Vėtrungių g. 21-11, LT-06313 Vilnius (hereinafter referred to as the Seller).

1.3. The Buyer for the purposes of these Rules is any natural or legal person who purchases in the Online Store or uses other services of the Online Store.

1.4. By registering or placing an order, the Buyer unconditionally confirms that it has the right to make purchases in the Online Store.

1.5. Together with the order placed by the Buyer, these Rules become an agreement between the Buyer and the Seller and are a binding legal document for both parties.

1.6. The Seller reserves the right to change, amend or supplement the Rules. The Rules applicable at the moment of placing the order apply to the Buyer when shopping in the Online Store.

1.7. The Seller assumes no risk or liability and is unconditionally released from liability if the Buyer has not, in part or in full, become acquainted with the Rules, even though it has been given such opportunity.

 

  1. Moment of Conclusion of the Purchase and Sale Agreement

2.1. The purchase and sale agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer has formed a shopping cart in the Online Store, specified the delivery address, has chosen the payment method and upon reading the Rules, payment, delivery terms and other information checked the “I agree” option and pressed the “Confirm” button and it remains in effect until the obligations under this Agreement have been completely fulfilled.

2.2. Information on payment methods, delivery terms and prices are published, and the Buyer must consult the Online Store in the section “Payment and Delivery“.

2.3. Each agreement entered into between Buyer and Seller is protected by Seller.

 

  1. Buyer rights

3.1. The Buyer shall have the right to purchase goods in the Online Store in accordance with these Rules and the legal acts of the Republic of Lithuania.

3.2. The Buyer shall have the right to withdraw from the purchase and sale of goods agreement with the Seller by notifying the Seller in writing within 14 days from the date of delivery of the ordered goods in accordance with the provisions of the Civil Code of the Republic of Lithuania.

3.3. The Buyer shall not be entitled to withdraw from the purchase and sale agreement and return the purchased goods to the Seller in the cases specified in Clause 9.6. of these Rules and in the section “Payment and Delivery”.

3.4. The Buyer may exercise the right provided for in Clause 3.2. of the Rules only if the goods have not been damaged, their appearance has not changed substantially, and they have not been used.

3.5. The Buyer has other rights provided in these Rules and the legal acts of the Republic of Lithuania.

 

  1. Obligations of the Buyer

4.1. The Buyer must accept the ordered goods and pay the price of the goods and their delivery.

4.2. If the information provided in the Buyer’s registration form changes, the Buyer must immediately update it.

4.3. The Buyer undertakes not to pass on its login details to third parties. If the Buyer loses its login details, it must inform the Seller by the means of communication specified in the “Contacts” section.

4.4. The Buyer must comply with other requirements set forth in these Rules and the legal acts of the Republic of Lithuania.

 

  1. Seller’s Rights

5.1. The Seller has the right to restrict the Buyer’s use of Online Store services without notice or to cancel the Buyer’s registration if the Buyer uses the Online Store in violation of these Rules, attempts to undermine the stability and security of the Online Store.

5.2. The Seller shall have the right to suspend the operation of the Online Store without notice, either temporarily or indefinitely.

5.3. The Seller shall have the right to cancel the order without any notice to the Buyer, if the Buyer, having chosen the prepayment, does not pay for the goods within 3 (three) business days.

5.4. The Seller undertakes to execute the agreement only when the Seller receives a message from the Buyer’s bank about payment for the selected goods.

5.5. The Seller shall have other rights provided in these Rules and the legal acts of the Republic of Lithuania.

 

  1. Obligations of the Seller

6.1. To create conditions for the Buyer to properly use the services provided by the Online Store.

6.2. Before entering into an agreement, the Seller must provide the Buyer with information in a clear and understandable manner in accordance with the provisions of the Civil Code of the Republic of Lithuania.

6.3. To arrange delivery of goods ordered by the Buyer to the address specified by the Buyer.

6.4. The Seller undertakes to return the money paid by the Buyer within 5 (five) business days due to inability to deliver the ordered product to the Buyer due to important circumstances. In such a case, the Seller is released from liability for non-delivery.

 

  1. Price of goods and settlement of goods.

7.1. The prices of the Goods in the Online Store and in the order form are indicated in euros including the VAT rate applicable at the time. The goods are sold to the Buyer at the prices valid at the moment of placing the order in the Online Store.

7.2. The Buyer can pay for the goods in one of the following ways:

7.2.1. by ordinary bank transfer by advance invoice;

7.2.2. by electronic banking;

7.2.3. by cash at the Seller’s registered office;

7.3. More detailed information about the payment methods can be found on the webpage “Payment and Delivery” of the Online Store www.COLOSTRUM.lt.

 

  1. Ordering and Delivery of Goods

8.1. Delivery of goods to the Buyer:

8.1.1. The Buyer, who chooses the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.

8.1.2. The Buyer undertakes to accept the goods itself. In the event that it cannot accept the goods itself and the goods have been delivered to the specified address and on the basis of other information provided by the Buyer, the Buyer shall not be entitled to make claims against the Seller regarding delivery of the goods to an unsuitable entity.

8.1.3. The goods shall be delivered by the Seller or an agent (courier) authorized by the Seller. The Seller delivers the goods to the Buyer within the terms specified on the webpage “Payment and Delivery” of the Online Store www.COLOSTRUM.lt.

8.2. The goods shall be delivered to the address (only in Lithuania) specified by the Buyer or to the post machine of their choice.

8.3. Delivery of goods is carried out all over Lithuania, Latvia and Estonia.

8.4. There is a charge for the delivery service which depends on the value of the order and the place of delivery. The delivery fee is specified on the Online Store website www.COLOSTRUM.lt and is valid at the moment the order is placed.

8.5. Upon delivery of the goods, the Buyer shall, together with the Seller or the Seller’s authorized representative, check the condition of the consignment, the quantity, quality and range of the goods.

8.6. If Buyer notices the damage to the consignment, quantity, quality, assortment mismatch, the Buyer must not accept the consignment and mark it on the consignment note. Upon acceptance by the Buyer of the consignment and signing the bill of lading without comment, the delivered consignment shall be deemed to be without defects, the quantity, quality and assortment of the goods shall be deemed compliant with the terms of the agreement.

8.7. The Seller shall be released from liability for violation of the terms for the delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances dependent on the Buyer.

 

  1. Withdrawal and Return of Goods

9.1. The legislation of the Republic of Lithuania establishes the right of the Buyer to withdraw from the purchase and sale agreement or supply of goods by means of communication, including the Internet, without giving any reason.

9.2. The Buyer shall have the right to withdraw from the purchase and sale agreement within 14 days from the date it or the person named in its order receives the ordered product. The Buyer must send the goods to the Seller immediately, but no later than within 14 days after the Seller was given the notice of withdrawal. The term is not breached if the Buyer has dispatched the goods before the 14-day term has expired.

9.3. In order to exercise the right to withdraw from the purchase and sale agreement, the Buyer must notify the Seller – UAB INRĖ, legal entity code 303231307, registered office address: Vėtrungių g. 21-11, LT-06313 Vilnius, about the decision to cancel your purchase and sale agreement by submitting a filled out withdrawal form on the website www.COLOSTRUM.lt, which must be signed by the Buyer and sent by registered mail or courier.

9.4. The Buyer must return the goods in the original and undamaged packaging (with instruction and warranty card if supplied with the goods). The Buyer shall be responsible for assembly and packaging of the goods. If the goods are not properly assembled and packaged, the Seller has the right not to accept the returned goods. When returning the goods, the Buyer must attach the original invoice that was received with the goods.

9.5. Goods may not be returned if they have been used and/or are damaged and/or lost their appearance (changes in appearance of the goods or its packaging that were necessary to inspect the goods are not considered to be a substantial change in the appearance of the goods).

9.6. The Buyer is not entitled to withdraw from the purchase and sale agreement in the following cases:

9.6.1 if the purchase and sale agreement has been concluded for goods manufactured in accordance with the Buyer’s special instructions, which have not been manufactured in advance and are manufactured in accordance with the Buyer’s personal choice or instruction, or for goods which are customized for the Buyer’s personal needs;

9.6.2. if the purchase and sale agreement has been concluded for perishable goods or goods of short duration;

9.6.3. if the purchase and sale agreement has been concluded for packaged goods which have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons;

9.6.4. in other cases, specified in the Civil Code of the Republic of Lithuania.

9.7. The Seller shall refund the Buyer for the returned goods no later than 14 days after the date of return of the goods to the Seller or after the Buyer has provided proof to the Seller that the goods have been dispatched, whichever is the earlier.

9.8. The Seller shall refund the money using the same payment method used by the Buyer for the initial payment transaction, unless the Buyer expressly agrees otherwise.

9.9. If the delivered goods do not meet the quality requirements, the Buyer shall be given the opportunity within 14 days to replace the delivered goods with other similar goods or to return them.

9.10. Clauses 9.4-9.5 of these Rules shall also apply to the return of goods that do not meet the quality requirements.

9.11. The cost of returning quality goods shall be borne by the Buyer.

 

  1. Liability

10.1. The Buyer is liable for the correctness of the data provided in the Online Store registration form. The Buyer shall be liable for the consequences arising from the erroneous or inaccurate personal data provided in the registration form.

10.2. By registering in the Online Store, the Buyer agrees that its Personal Data will be processed for the purpose of administering the Buyer’s online purchasing account. The Buyer who has not consented to the processing of its Personal Data for the purposes set out in this Clause may not register in the Online Store.

10.3. By registering in the Online Store, the Buyer indicates that it agrees that the personal data (name, address, e-mail address, telephone number, date of birth) provided during the Online Store registration process will be used for direct marketing purposes. The Buyer who does not wish to have their data processed for direct marketing purposes will not tick this item at the time of registration. The Buyer may change these settings (revoke consent/disagreement) at any time by logging into its personal “My Account” tab. The Buyer who purchases without registering at the online store can change their consent/disagreement at any time by sending an e-mail to: ina@diabetas24.lt

10.4. Buyer’s consent to the processing of its personal data for direct marketing purposes means that it or its authorized processors formulate and send to the Buyer special offers, promotional and other information related to the activities of the Online Store goods, etc.

10.5. For the purpose of administering the Buyer’s online purchase account, all Buyer’s personal data provided by the Buyer to the Seller through the Online Store, as well as data on ordering and/or purchasing goods (payment method for goods), ordered (purchased) goods history are processed. For the purposes of direct marketing, only such Personal Data shall be processed that allows for the creation of a special offer exclusively for the Buyer or a specific group of Buyers, to identify the Buyer and provide it with direct marketing communications, including the Buyer’s date of birth, if such Personal Data is provided by the Buyer.

10.6. The personal data provided by the Buyer will be exclusively used by the Seller or its authorized data processors and partners with whom the Seller cooperates in administering or arranging the services or trading, delivery of goods and/or other services related to placing or fulfilling the Buyer’s order. The Seller will not disclose the Buyer’s Personal Data to third parties other than its authorized data processors and partners mentioned in this Clause or when it is obliged to do so in the cases provided for in the legal acts of the Republic of Lithuania.

10.7. The Personal Data provided during the Online Store registration will be stored for 24 (twenty-four) months from the last login to the Online Store system.

10.8. The parties shall be liable for the violation of the purchase and sale agreement concluded through the Online Store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

10.9. Taking into consideration the provisions of Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that confirmation of the Buyer agrees with the Seller that the confirmation of the Buyer’s actions in the Online Store by logging in to the Online Store (identification code) shall have the legal force of electronic signature established in Article 8(1) of the Law on Electronic Signature and is admissible as evidence in court). The Buyer must protect and disclose its login data to the Online Store, ensure that the data is known only to itself and the data will be used only by itself, not to transfer it or otherwise make available to other persons access to and use of such data. In case of suspicion that the login details may have been learned by another person, immediately notify the Seller, as well as immediately notify the Seller of any breach or disclosure of login to the Online Store.

10.10. All actions performed using the Buyer’s login to the Online Store shall be deemed to have been performed by the Buyer and the Buyer shall bear full liability for the consequences of such actions.

10.11. The Seller is not liable for the information provided on the websites of other companies, even if the Buyer accesses these websites via the links in the Seller’s Online Store.

10.12. In the event of damage, the party at fault shall indemnify the other party.

 

  1. Sending Information

11.1. The Seller shall send all notices to the e-mail address provided in the Buyer’s registration form.

11.2. The Buyer shall send all notices and questions to the address indicated in the “Contacts” section of the Seller’s Online Store.

 

  1. Warranty on Product Quality and Shelf Life

12.1. The characteristics of each good in the Online Store are listed together with each good.

12.2. The Seller is not responsible for the fact that the goods contained in the Online Store may not match the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.

12.3. The Seller warrants the quality of the goods for a limited time for certain types or goods, the specific term or other conditions of which shall be indicated in the descriptions of such goods in the Online Store and specified in the goods warranty card.

 

  1. Final Provisions

13.1. All disputes arising out of or relating to the agreement between Buyer and Seller shall be resolved by negotiation. In case of disagreement, the disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

13.2. The Buyer may contact the Seller, make complaints, claims, obtain information, etc. by contacting the Seller with the contact details specified in Clause 1.2 of these Rules, unless otherwise stated in these Rules.

13.3. The agreement shall be concluded, executed and all communication between the Buyer and the Seller shall be in the official language.